ALL SALES FINAL. SPACE IS ONE‑WAY.
The short version: once a vessel leaves the station, it does not come back. Every vessel is a numbered run — 100 per color, then never again — so we don't accept returns or exchanges, and we don't refund a change of heart, a color you wish you'd picked instead, or a bottle that looks a little different under Earth light. Please read this before you claim a vessel. By claiming one, you agree to it.
What we don't do
You picked green and now you're a pink person. We understand. We still can't take it back — the run is counted, and a returned vessel can't be re-sold as new.
Each color is its own run of 100. Trading one for another would take a vessel from someone else's claim.
Screens vary. The crew colors are exactly the crew colors. If you're color-sensitive, look at the swatches on the vessel bay in daylight before you claim.
Once a vessel has held water, it has flown. It's yours for the rest of the mission.
What we always make right
Aliens, not monsters. These are the exceptions — the law requires most of them everywhere we ship, and we'd do them anyway.
Write to us within 14 days of delivery with a photo of the vessel and the packaging. We send a replacement. If that color has sold out, we refund in full.
Our mistake, our fix. Write to us and we'll send the right one and sort the stray.
If carrier tracking never shows delivery — 15 days after ship date in the US, 30 days international — we replace it, or refund if the run is gone.
If we can't ship within the window shown at checkout (or 30 days if none is shown), we tell you and you may cancel for a full refund before it ships.
The rights that always stay yours
Nothing on this page limits any right you have under the law where you live. If you're a consumer in the EU or the UK, you have a 14-day right to cancel a distance purchase and this policy does not override it. Where any law where you live gives you a return, refund, or warranty right that can't be waived, that law wins over this page.
Before you dispute a charge
If something's wrong, write to us first — a real person answers, fast, and we fix real problems the same day we see them. A chargeback filed for a change of heart is a dispute we'll answer with this policy, your order record, and the tracking.
Release alerts, the manifest & the arcade
Joining the release-alert manifest costs nothing, so there is nothing to refund. When the arcade's Beam is live, every lock is a vessel purchase, and this policy applies to it exactly as it applies to the vessel bay.
How to reach the station
Write to lundrlundlunseluense@gmail.com with your order number. Include photos for anything damaged. We read everything.
THE STATION IS A LUND STUDIO LLC VENTURE · COLORADO, USA · THIS POLICY IS POSTED AT THE POINT OF SALE, IN THE CARGO HOLD BEFORE CHECKOUT, AND AT CHECKOUT · WE MAY UPDATE IT; THE VERSION SHOWN WHEN YOU ORDERED IS THE ONE THAT APPLIES · THE FINE PRINT → · FILLED AT 0.618 · CUT TO 1.618